During and immediately before the event, you can call our Question Hotline, on 0800 511 8225.  This line will take your question, your name and address, and pass these to the event chair for answer during the Q&A.  You can submit video questions for this event on our Video Question page - until an hour before each Q&A.


Problems viewing the video?

We recommend that you have an up-to-date web browser to view the event. For the live video, we do not support Internet Explorer 11 on Windows 7 and earlier, nor do we support the Samsung Internet browser and we recommend installing Chrome instead.  If you are using an out of date web browser that is no longer supported by its vendor, you should update your browser to avoid security vulnerabilities and ensure that you do not risk having your system compromised by criminals. We recommend Chrome 30+, Firefox 27+, Microsoft Edge, Safari 9+, and on mobile Android Lollipop 5.0+ or iOS 9.3.5.

The quality of your live video experience is largely dependent on the download speed you have from your Internet Service Provider (ISP) or mobile provider. You should bear in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices or users using your connection, and the strength of the signal provided by your ISP.  The lowest stable download speed to see the lowest quality video is 500 kbps.  Test your download speed here.